Originally posted this on Medium in Oct 2014 Customer happiness is one of the most interesting areas I give a lot of attention to, and it goes hand in hand with the area of Managing Company Culture. I used to lead the customer care efforts at my first startup and I learned a lot from that,… Continue reading
Post Category → Entrepreneurship
They don’t buy, as they don’t trust you
If you’re running an e-commerce business or selling any kind of product online, I hope that you already know the main reasons stopping people from buying from you. As a consumer, and someone who enjoys talking to random people about how they use websites and mobile apps. I tend to always hear the same thing from people… Continue reading
My experience using Easy Taxi in Egypt
Easy Taxi, a new taxi ordering service available in Egypt (mainly Cairo). I think the service started in Egypt in August 2013. Ogra, the Vodafone and Sawari Ventures backed company was supposed to hit market first, but they didn’t yet. Easy Taxi is available in 20+ countries and expanding rapidly powered by $32 million in funding…. Continue reading
Investing in the mental health of your team
I stopped watching football games like ~6 years ago when I was starting to realize that sitting on the couch doing nothing but watching a 90 minutes game is a waste of time and I can spend that time instead with my new addiction .. my computer. Before losing interest in following football games and news,… Continue reading