Bad customer support
I have received a new mail today from the customer support at the TE-Data company. this got me angry, do you know why?!!
2 months ago, I have sent them mail to know more about their hosting planes as there is no enough information on the website. I thought that they will replay after 1 or 2 days but for my surprise they phoned me after 30 minutes max. the support guy started answering my questions but from what he told me , I can tell that he don’t know any thing about web hosting. I didn’t write all my questions in the mail so started asking him about other things, but he couldn’t answer me then he asked if I want him to send me e-mail contains detailed answers to my questions and a list of prices. I told him “this will be nice”.
what?? did you get it ?!!
he sent me the mail TODAY. after 2 months. and this was the worst support mail I have ever received from a company. it’s not formated well and didn’t answer any of my questions. also there is typos in the mail (ASP.net was written ESP.net).
this was about the support. now let’s talk about the prices.
they have a very expensive web hosting service. and the registration price of a .com domain costs 350 EGP which equals 62.5 USD .I can register .com domain from godaddy just for 10 USD .
bad support and high prices. dropping this company from my list will be a wise decision .
now let’s analyze all that to get some helpful points :
- use a qualified people to support your clients.
- be professional when answering questions or sending emails.
- study your market to provide the best prices and services.
(there is a big hole between this company’s hosting service and the other competitive companies like link.net)
I hope that I didn’t forget any point.
Related posts:
Hey, I'm 