Customer happiness

Originally posted this on Medium in Oct 2014

Customer happiness is one of the most interesting areas I give a lot of attention to, and it goes hand in hand with the area of Managing Company Culture.

I used to lead the customer care efforts at my first startup and I learned a lot from that, and one of the best lessons I learned is that turning a super angry customer into a super happy customer isn’t that complex, it depends a lot on your attitude while dealing with that customer’s complaint. You should make it clear that all you care about is that customer’s happiness before anything else.

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Perfectionism, revisited!

Girl trying to be perfect

I was complaining today about how I get distracted while listening to podcasts. I’m not a person who can just freeze for 30 minutes or more to do nothing but just listen to a podcast. My eyes will automatically try to find something else to read.
I used to feel guilty each time this happens. Still one of the comments today on my original post, reminded me that this is another kind of perfectionism.

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They don’t buy, as they don’t trust you

If you’re running an e-commerce business or selling any kind of product online, I hope that you already know the main reasons stopping people from buying from you.

As a consumer, and someone who enjoys talking to random people about how they use websites and mobile apps. I tend to always hear the same thing from people when it comes to paying for something online. They say “I don’t trust them”.

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My experience using Easy Taxi in Egypt

easy_taxi_logoEasy Taxi, a new taxi ordering service available in Egypt (mainly Cairo). I think the service started in Egypt in August 2013. Ogra, the Vodafone and Sawari Ventures backed company was supposed to hit market first, but they didn’t yet.

Easy Taxi is available in 20+ countries and expanding rapidly powered by $32 million in funding. I guess Ogra has only raised about $200k so maybe this is part of why their service is not operating yet.

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